Device Software Update Management – Knox Control over User Updates

Device Software Update Management – Knox Control over User Updates

A wide range of EMM partners support Samsung’s firmware management features, integrating firmware management with other asset management activities. IT admins can use these tools to test and deploy software updates in a consistent and low-risk way. Through EMM solutions, enterprises can restrict users from loading unauthorized firmware, through their devices or USB- connected computers.

 

Through the Knox Platform, enterprises can:

 

Prevent firmware rollback:

This option prevents valid, but out-of-date firmware versions from being maliciously or accidentally installed onto an enterprise’s devices. On Samsung Knox devices, a Rollback Prevention fuse encodes the minimum acceptable version of Samsung-approved software. With specific updates, the next […] Read more

Device Software Update Management

Device Software Update Management

Strict control over device firmware updates

Samsung developed Enterprise Firmware Over-the-Air (E-FOTA) to enable enterprises to save time and support costs, and manage the mobile infrastructure as efficiently as possible.

 

With E-FOTA, enterprises can control device software updates as follows:

 

Select the highest firmware version allowed on devices:

This option ensures that device users can’t independently update to an unsupported firmware version, preventing issues that could negatively impact employee productivity, support costs, and data security.

Force the download of a specific firmware version onto select devices:

Enterprises can download new firmware to a few test devices to run interoperability or compatibility tests. This mandatory download is […] Read more

Device Software Update Management – Why Manage Device Software Updates?

Device Software Update Management – Why Manage Device Software Updates?

In enterprises with fragmented platforms and firmware versions, mobile device deployment and support becomes a time-consuming and tedious task. Proprietary enterprise apps and websites behave inconsistently on different firmware versions, so features require testing and troubleshooting on a widening array of device platforms.

 

Controlling the rollout of software updates allows IT admins to:

 

Homogenize the firmware versions and capabilities of deployed device models.
Carry out interoperability or compatibility testing with in-house or proprietary servers, apps, and endpoint settings.

Ensure that known issues are patched before deployment of major firmware version updates.

Perform field tests of new firmware and software on a subset of devices before […] Read more