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Kiosks Solution for Restaurants – Part 1

Nowadays, more and more companies are regaining  customer experience in various aspects and implementing the same at multiple touch points, they are utilizing many ways to make customer decision or purchase journey at ease. Kiosks are playing a vital role in several business sectors by delivering delightful experiences to customers who find using kiosks easier and more convenient instead of waiting for individual assistance.  Kiosks’ role will be particularly discussed on transforming guest experience at restaurants. This will also throw light on how to seamlessly manage and secure these kiosks, so they continue doing what they do best – to drive excellent guest experience.

First of all, what is a restaurant kiosks?

A restaurant kiosk, which is also known as a self-order kiosk is a touchscreen computer or tablet that helps restaurant visitors or customers to place an order by themselves without any manual assistance by the restaurant staff. Kiosk solutions at restaurants can also appear as a digital signage, where the important information in the form of images, price menu, etc. is displayed in a loop all day. A remotely located kiosk lockdown solution is used to manage and monitor these restaurant kiosks to ensure the usage and security. Recently, there is a steady growth in the fast-food industry for the restaurant kiosks to provide customers convenient, flexible and engaging experience.

Why Restaurant Kiosks are gaining momentum?

Kiosks are highly useful in the situations whether you are trying to find directions or looking for specific information or trying to take a particular action. Especially in restaurants, kiosks are being used to foster a customer environment marked with ease, flexibility, convenience and faster delivery time. Imagine you are in a busy area, you will definitely seek for convenient ad responsiveness when you enter a restaurant. Same goes to other customers, there are 90% of restaurant visitors seem to be in a hurry, and they dislike waiting in a crowded queue to collect their food. Thus, kiosks in restaurants can benefits the business if they are strategically implemented. Restaurants that take extra efforts in streamlining and fastening the entire process of food-ordering and on-table delivery make more business than their competitors.

More than placing orders digitally, kiosks are used to help customers interact with the restaurant staff to exchange meaningful information that ultimately improves brand engagement and perception.

Some interesting researches and studies also confirm that kiosks are not just a millennial-thing. In fact, restaurants could be missing out on a large chunk of customers if they focus to use kiosks only for younger visitors. This is because the convenience offered by kiosks appeals to customers of all ages who find using self-service restaurant kiosks easier and less confusing.

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