What Empower Front-line Workers?
Businesses strive to ensure that the very first interaction customers have with them is seamless and leaves a lasting impression. However, while enterprises make every effort to create world-class products, most do little to empower their frontline workers. Ensuring that those interacting with partners and customers, directly and/or regularly, have easy access to all the information they need can drive ROI.
However, there is good reason organizations focus more on the risks associated with such initiatives. As technology gurus would agree, accessibility is a double-edged sword. Just as the right kind of information can seal a deal, so can it wreak havoc in the wrong hands. The only way businesses can improve productivity while ensuring data and device security is by choosing the right mobile device management solution. Let’s find out how.[/wt_section_headings][wt_spacer][wt_section_headings]
Security and Accessibility
In scenarios where frontline workers are required to access the internet, MDM solutions can prevent misuse of data connectivity. Through features such as content filtering, IT admins can define a list of words and block access to all the websites/webpages that have those words. Telecom access management, another MDM feature, can be used to limit data usage. This ensures that users can perform their tasks without adversely affecting operating costs. A good device management tool also has another line of defense – mobile threat detection, which offers protection against malicious apps, network attacks, and device vulnerabilities.[/wt_section_headings][wt_spacer][wt_section_headings]
Provisioning and Management
In addition to enabling centralized device management, an MDM solution also helps IT admins troubleshoot devices remotely. While most MDM solutions are designed to offer remote support, businesses must choose one that supports multiple operating systems so they do not have to worry about whether (or not) they will be able to manage devices running on a particular platform/OS. MDM solutions also help delete data off a device if it is lost or stolen.
Unless a mobile device management solution can enable frontline workers while easing administration and without compromising security, businesses do not stand to gain much. Thus, organizations must ensure that they check all the boxes while choosing one. A feature-rich, scalable MDM solution, such as 42Gears UEM, can help organizations improve productivity as well as reduce costs. Discover more about it in here[/wt_section_headings][wt_spacer]