Improving Work Experience with a Digital Workspace
An employee’s work space has evolved a lot over time an there are increased of the employee’s need for flexibility due to the idea of “sit down job”. The digital work space should allow the employee to work from any place and at any time. It should enable them to make well-informed decisions on the go. The initiatives like bring your own device (BYOD) should be encouraged in such an environment. This should all be possible without compromising security. There are five keys on how to improve employee work space experience to build an employee-centric work space.
Provide a smooth on-boarding experience
Empowerment should start at the very beginning of an employee’s tenure in the organization. A seamless on-boarding experience is essential to provide a functioning digital work space for your employees. There are several methods out there to smoothen this process, but the key always is the employee.
The first thing to make the on boarding process centered around the employee is to make the entire process hands-free. By using enrolling the devices remotely, the devices issued to the employees are arrived pre-enrolled. Thus, the employees don’t have to go through the tiresome on-boarding process.
The dilemma arises when BYODs issued to other users like contractors, comes into play. You might be thinking how to enroll such devices without making it dreary for its users. A quick enrollment can be done by using a QR code for such devices. It saves a lot of time and effort for the user as well as the admin. In a recent study by Igloo Sofware, it was found that such remote employees usually feel left out. With an inclusive on-boarding method, such issues can be avoided. It provides a less tiresome on-boarding experience for the employees is bound to create a much more productive and employee-centric digital work space.
Deliver the required resources
To deliver an employee the right resources at the right time is one of the key points of an employee-centric digital workspace. Resources like content, files, and most importantly, apps should be available anytime and anyplace.
Some essential apps and content should be readily available on the employee’s device during onboarding along with that the device should be work-ready. For example, Wi-Fi, email, and networks should be configured in a timely manner. This ensures that the employee has everything needed to start their career in your organization.
As the employee’s scope of work increases, they might need access to other apps. A custom app catalog can provide employees with the required apps whenever they need them. The catalog can be expanded as the scope and role of the employee changes. An app catalog also ensures that the employee doesn’t have access to apps that aren’t needed for them, thereby ensuring security.
Mobility is an essential element for the workforce nowadays. Compared to be tied down to the desk, employees like to do their work on the go. With such mobility, employees can increase productivity as they are given autonomy to a certain degree.
Mobility provides them more space to work in and they would feel less cramped in their work space. Furthermore, it creates a work space where employees want to engage. In a study by Gallup, it was found that on average, only 15% of the world’s total working population is engaged at work. Providing mobility at work can be a step in the right direction regarding that figure.
Be Present always
Employees are more productive when there are no hiccups in their devices. Being proactive goes a long way as far as the employee experience is concerned. Diligently supervising new on-boardings, serving recent updates and patches as well as deploying new apps are the few things that should be taken care of.
Sometimes remotely accessing a device issued to an employee and troubleshooting it can save a lot of time. This means that the employee needn’t wait for manual action, hence improving productivity.
Automation is the Key
To truly achieve the idea of an employee-centric digital work space, automation is key. Automating not only about to enhance productivity, but it could also help in cost reduction, improving employee satisfaction, and decreases risks.
Automation can help in getting things done faster. The productivity increases as the new devices can be connected or removed at a quicker pace. Automation can also ensure that employees don’t get stuck with banal IT issues regarding on boarding. This could increase employee satisfaction. Risks can be decreased by automation because manual work is prone to mistakes.
Automation is a crucial part in the management of an employee’s life cycle. The admin can automate the availability of resources in accordance with the employee’s role changes. The employee needn’t to wait for manual authorization procedures or anything of that sort. All the resources required will be available to them instantly.
Creating and managing an employee-centric work space is no cakewalk. It is an arduous process which cannot be achieved in a short period. However, always keep the employees and their user experience at the center and build your plan around it based on the pointers mentioned above. It might take a while, but in the end, it is worth it.
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